ABOUT ME
Studied bookkeeping at Tallinn School of Economics (2 years), average degree 4,5 and Diploma; programming at Institute of Informatics and Computer Science (3 years), which I have finished on year 2007 with average degree 4,3 and Diploma.
1 year worked as programmer and following 10 y. I have got experience at Viasat AS (MTG AB) as Telemarketing specialist (3 months), CRM operator and later Helpdesk&Operation Team Leader, Senior Support Specialist at Business Development Unit for EE/LV/LT/FI (now TV Play Baltics AS), where my main duties were to run and support business processes like invoicing, reminders for debtors, payments control on CRM; participating on business development by performing optimizations on payment processes and reminders, Oracle sql reports automatisation on Pentaho, test of automatisations and CRM upgrades, processes documentation.
1,5 years experience as Support Specialist for Global service desk at Kühne+Nagel IT Service Centre, where i have administrated and provided user support for Confluence Wiki, Box.Com, TYPO3 (backend for web pages) and other internal programs. Have a customer service experience, planning and customer service support experience.
2 months worked at Maxima Eesti OÜ as IT Business Applications Servicing Unit Consultant /Analyst, where i have dealt with business processes and programs investigation, test, documentation, issues handling, prepared new tables with data for TableauServer reports.
On 2019-2020 participated on ITIL 4 Foundation (Meriroos OÜ), data audit (TalTech), Office 365 administration (ITKoolitus), WordPress (ITKoolitus) and information systems analysis (TalTech) cources.
Computer Skills: Confluence Wiki, Atlassian Jira, MS Excel, MS Word, MS Outlook, MS PowerPoint, Golden32, SQL Developer, Tableau Desktop, Tableau Server, Google Analytics, Putty, FileZilla, Spoon (Pentaho), RT (Request Tracker), CRM, TYPO3, phpMyAdmin, WordPress, Box, Erply, Microsoft Visual Studio, Selenium IDE, MySQL, Oracle SQL. Reading code in: C#, C++, Java, Python.
Familiar with estate rent and sales agreements, photos and video editing, music creation.
Deal with market researching, statistics, educational support, riding a bike, cooking, singing.
Speak estonian, english and russian.
Look forward to hearing from you.
Best Regards,
Anna Larionova
Education:
2002-2004 Tallinn School of Economics - Bookkeeping
2004-2007 Institute of Informatics and Computer Science - Programming
Work experience:
11/2019 - 01/2020 (2 months)
Maxima Eesti OÜ IT Business Appications Servicing Unit consultant/ analyst
Job description: Business processes and applications investigation and improvement, testing, documentation, issues handling.
01/2018 - 06/2019 (1 year and 5 months)
Kühne Nagel IT Service Centre AS
Support specialist
Job description: Programs administration and users support on TYPO3, Confluence Wiki, Box etc.
12/2007 - 12/2017 (10 years)
Viasat AS (MTG AB) - Telemarketing specialist, CRM operator, Team leader at Helpdesk&Operations, Senior Support Specialist in Business Development Unit for Viasat EE/LV/LT/FI
Job description: Last 10 years i have been working for Viasat EE / LV / LT / FI with various systems: CRM.COM (billing run, control and billing files transmission, management of debtors process: generating SMS messages, checking, sending messages, customer service problems solving), sql reports automation in Pentaho, making a quarterly plan for the customer service (when and what process runs), user management in the following programs: CRM.COM, RT, Wiki, OnlineAgreement, Erply, Viaplay backend. Daily automatic payments control, creating campaigns in CRM.COM, dealing with lost payments. Testing of upgrades and automate processes, processes optimization and documentation.
09/2007 - 12/2007 (3 months)
QHD OÜ - Programmer
Job description: SQL programming
08/2007 - 09/2007 (1 month)
Faberlic Baltia OÜ - System administrator and Regional Manager
Job description: Helping customer service to resolve different issues on customer program
02/2007 - 09/2007 (7 months)
Mindware Solutions OÜ - Programmer
Job description: Programming in C #, Java.
Licences and certifications:
2013: How quality is born, ASA Quality Services
2019-2020:
- ITIL 4 Foundation course, Meriroos OÜ (2019)
Additional information: ITIL 4 is the most recent release of ITIL framework for service management, reflecting the growing trend of applying service management best practices in the domain of enterprise and business services, focusing on 'end-to-end service management from demand to value'.
- WordPress , IT Koolitus (2019)
- Data Audit, TalTech (2019)
Additional information The course provided knowledge and skills for performing and / or commissioning data auditing and basic knowledge of data analysis.
- Office 365 administration, IT Koolitus (2019)
- Information systems analysis, TalTech (2020)
Additional information Problem analysis, getting requirements using different ways, requirements structuring, creation, documentation and interpretation of analysis models.
Other archievements:
Support for CRM.COM project EE/LV/LT (year 2014):
3rd place for go-kart and BMW race (8 participants), (year 2014):
Total users:
